Complaints and Records Requests

In accordance with Texas law (House Bill 4224 and Section 181.105 of the Texas Health and Safety Code), the following information is provided to help consumers understand their rights and available resources.

Request for Mental Health Records

Texas law requires that requests for mental health records be made in writing. Records will be provided in accordance with Texas law and applicable privacy regulations. We are required to retain your records for 7 years, or 5 years after a former child client has turned 18.

To obtain your records, or your child’s records, please submit a written request via email to heather@dogwoodtherapyatx.com

Filing A Complaint

You have a right to have your complaints heard and resolved in a timely manner. If we cannot work things out to your satisfaction, you may file a complaint with our licensing board:

Texas Behavioral Health Executive Council
1801 Congress Avenue, Suite 7.300
Austin, TX 78701
Telephone: 1-800-821-3205
Link to Complaint Form

If you have a complaint concerning the HIPAA Privacy Regulations, you may contact the U. S. Department of Health and Human Services, Office for Civil Rights, at: OCRMail@hhs.gov.

If you believe that you have a Consumer Complaint regarding the privacy and security of your health information, you may contact the Texas Office of the Attorney General and file a consumer complaint by clicking this link.